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POLICIES

CUSTOMER SERVICE POLICY

 

  • All inquiries must be submitted via the official contact method listed on our website

  • Please allow 24–72 business hours for a response
     

    The following may result in delayed responses or refusal of service:
 

  • Duplicate messages

  • Harassment

  • Abusive language
     

We are committed to respectful, professional communication on both sides.

Due to hygiene and quality control standards:

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ALL SALES ARE FINAL

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We do not accept returns, refunds, or exchanges on:

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  • Hair extensions

  • Wigs

  • Custom products

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REFUND POLICY
CHARGEBACK & FRAUD POLICY

Fraudulent chargebacks will be disputed using:

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  • Proof of delivery

  • Order confirmation

  • Communication records

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Customers who file unjustified chargebacks will be:

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  • Permanently banned

  • Reported to payment processors

RIGHT TO UPDATE POLICIES

Alleycat Beauty reserves the right to update or modify these policies at any time without prior notice. The most current version will always be available on our website.

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